Help

Table of Contents

Creating a new account

To create a new account, follow the steps below.

  • On the home page click "register"
  • You will need to fill in the first name, last name, email, confirm email, password and confirm password fields
  • You must read and agree to the Terms & Conditions for our site. Once you have read and agreed, you can click the check box next to "I have read and agree to the Terms & Conditions"
  • Optionally you can Opt in to receive exclusive offers on sales and promotions by checking the box that says "I would like to receive promotional electronic communications from Shoppers Photo"
  • Once you have entered in your information, click "register"
  • An email will be sent to your email account
  • Open the email that was sent to your account and click on the "activate account" link. This will activate your account. You will be brought back to the site and automatically logged in
  • You can now begin uploading photos into your account
  • Our Terms & Conditions can also be found by clicking the "terms of use" link at the bottom of the web page
Logging in

To login, follow these steps below.

  • Click "login" on the home page
  • Enter your email address
  • Enter your password
  • You can opt to have the website remember your login information by checking the "Remember me?" box
  • Click "login" on the page to complete your login
Forgot your password?

If you have forgotten you password, please follow the steps below.

  • Click login"
  • Click "forgot password?"
  • Enter your address
  • Click "Submit"
  • An email will now be sent to your registered email account
  • The email contains a link for you to set-up a new password
  • Enter a new password.
  • Re-enter your new password
  • Click "Submit"
  • You are now successfully logged in with a new password
Changing your password

To change your password, follow the steps below.

  • Click "my account"
  • Click "change password"
  • Enter your current password
  • Enter a new password
  • Confirm your new password
  • Click "Change Password"
  • You have now successfully changed your password
Adding photos to a new album from your computer

To upload photos to a new album, follow the steps below.

  • Click "my account", you will be prompted to login if you have not already done so
  • Click "create album"
  • You will be asked to name your album
  • Click the create album button
  • You will be brought to the upload page where you can choose the express, maximum resolution, Facebook, or Instagram uploader
  • For photos on your computer, choose the express or maximum resolution uploader option depending on the product you wish to order
  • Express uploads are quicker, but result in a smaller file suitable for smaller products such as mugs or 4x6 prints
  • Maximum resolution should be used if you intend to use these photos to order larger products either now, or at a later date. Please note that maximum resolution uploads do take longer
  • Click "add files" to add photos to your album from your computer
  • Select the photos from your computer that you would like to add to your new album
  • Once you have finished selecting your photos, click "open"
  • Your photos will now start to upload
  • Once all photos have been uploaded, your photos will be displayed in the album to which they were added
  • Now you can edit, view, or organize your photos
Adding photos to an existing album from your computer

To upload photos into an existing album, follow the steps below.

  • Click "my account"
  • Click the album to which you would like to add photos
  • Click the add photos button at the top right of the page
  • You will be brought to the upload page where you can choose the express, maximum resolution, Facebook or Instagram uploader
  • For photos on your computer, choose the express or maximum resolution uploader option depending on the product you wish to order
  • Express uploads are quicker, but result in a smaller file suitable for smaller products such as mugs or 4x6 prints
  • Maximum resolution should be used if you intend to use these photos to order larger products either now, or at a later date, please note that maximum resolution uploads do take longer
  • Click "add files" to add photos to your album from your computer
  • Select the photos from your computer that you would like to add to your new album
  • Once you have finished selecting your photos, click "open"
  • Your photos will now start to upload
  • Once all photos have been uploaded, your photos will display in the album to which they were added
  • Now you can edit, view, or organize your photos
Importing photos from Facebook

To import photos from Facebook into your albums, follow the steps below.

  • Click "my account"
  • To upload photos into a new album, click "create album"
  • Enter the album name and click "create album"
  • To upload into an existing album, click on the album to which you would like to add photos
  • You will be brought to the upload page where you can choose the express, maximum resolution, Facebook or Instagram uploader
  • Click the Facebook button
  • If this is the first time accessing photos from Facebook, enter your email address for Facebook and your Facebook password, then follow the prompts
  • From the "Import from Facebook" pop-up, click the "Select" drop down menu to import photos from "Me" or select a friend from whom you wish to import photos
  • Click each image you would like to import, and click "review"
  • If you would like to add photos from multiple Facebook albums, click on the "select more" button and select another friend or another friend’s album
  • Your previously selected photos will have been saved
  • When you are finished selecting photos from Facebook, "Review" and if these are correct click the "import"
Importing photos from Instagram

To import photos from Instagram into your albums, follow the steps below.

  • Click "my account"
  • To upload photos into a new album, click "create album"
  • Enter the album name and click "create album"
  • To upload into an existing album, click on the album to which you would like to add photos
  • You will be brought to the upload page where you can choose the express, maximum resolution, Facebook or Instagram uploader
  • Click the Instagram button
  • If this is the first time accessing photos from Instagram, enter your username and your password then follow the prompts
  • From the "Import from Instagram" pop-up, click the "Feed" drop down to import photos from Instagram Feed (only last 20 photos), Recent Uploads or Photos Liked
  • Click each image you would like to import, and click "Review"
  • If you would like to add more photos click on the select more button and select more photos from Instagram Feed, Recent Uploads or Photos Liked
  • Your previously selected photos will have been saved
  • When you are finished selecting photos from Instagram, click "review" and if these are correct click "import"
Deleting an album

To delete an album, follow the steps below.

  • Hover over, or click "my account"
  • Click "my albums"
  • Hover over the album you wish to delete and click on the trash can icon
  • Press "OK" on the confirmation window that appears
  • Albums cannot be deleted if photos are used in a saved project
Ordering prints

To order prints, follow the steps below.

  • Hover over, or click "prints" from the top menu
  • Click "standard and square prints", "enlargements" or "panoramic prints"
  • For standard or square prints, select "import photos from my computer", or choose an album
  • From the album you have chosen, you can select all or only select the photos you would like to order by clicking "select" on the bar underneath each photo
  • You can also deselect all the photos you have chosen by clicking "deselect all"
  • Once you have finished selecting photos, scroll to the top or bottom of the page and click "continue"
  • The print size defaults to 4x6, and is highlighted blue
  • If you do not wish to order 4x6 prints, click on 4x6 and it will turn from blue to grey
  • If you deselect any of the print sizes, you will get a warning that you will be removing that size from your order
  • Click "cancel" to keep the print size or click "delete" to remove the print size
  • For other print sizes, click the print size and it will turn blue, indicating you have ordered prints in that size
  • Once you have chosen your print size, it will default to one set of each size
  • A set means you are ordering one of each of the photos you have selected in that size
  • You can increase the set quantity by using the blue arrow on the right side of the quantity
  • You can select finish, and border options for all prints in that set by choosing the radio button next to matte or gloss and checking the box for border if you would like bordered prints
  • Each photo and appropriate print size selected is displayed below in the "print review" section
  • In the "print review" section you can increase or decrease the quantity of each image and applying cropping, if required
  • If there is a green dot in the photo selection box, it indicates the resolution of the image is suitable for printing
  • If there is a red dot, it indicates the resolution of the image is not suitable to be printed at the requested size
  • If there are changes made to individual photos in the print review area, the number in the set(s) will display an asterisk (*)
  • Once you have finished reviewing your order, click "continue" and the prints will be added to your cart
  • If there are resolution warnings under any image, you will be prompted with a warning and asked if you want to continue, or go back to the ordering page to review
Managing the sequence of your print order

  • Our Lab equipment takes your print order and re-sorts it using the alphanumeric file name assigned by your camera (or you, if the file name was changed). Therefore, to manage the sequence in which the images are printed, you would need to re-name each file! This is probably an unrealistic expectation for very large orders, so to reduce sorting, we suggest you submit them in groups of 100.
Creating calendars

To create calendars, follow the steps below.

  • Hover over, or click calendar from the top menu
  • Select "poster calendar", "coiled calendar", or "desktop calendar" from the drop down menu
  • Give your project a name (optional)
  • Click "create"
  • Choose a theme for your calendar from the themes section at the bottom of the page
  • Choose the starting Month / Year from the drop down menu on the right side of the page
  • Choose the language for the calendar from the drop down menu on the right side of the page
  • Click "Next Step" at the bottom of the page
  • For additional editing options for your calendar, such as clipart and borders, click the customize button and additional tabs will be displayed
  • Choose your photos by clicking on one of the album choices displayed in the "MY PHOTOS" tab
  • Select the photos you would like to use from the album you have selected by dragging and dropping the selected photos onto the image placeholders in the calendar
  • When the green border appears around the placeholder, your photo can be dropped in the placeholder
  • To replace a photo in a placeholder, drag another photo to the same placeholder, on top of the existing photo
  • You can add more photos onto the calendar pages by dragging a photo anywhere on the calendar page
  • To remove a photo, select the photo and click "delete" on the pop-up menu
  • There are three views for the calendar available, full view, top page view and bottom page view (calendar grid)
  • To select a different view, click on the icons available at the top right of the page
  • You can customize the calendar grid by dragging photos onto any date within the calendar grid
  • You will also be given the opportunity to add text to the image in the calendar grid
Customizing your calendar

Adding Borders

  • Click "Customize"
  • Click "borders"
  • Choose a border category
  • Choose a border and drag it over the photo or text box for the border to be applied
  • To remove a border, open one of the border folders and drag the remove button over the current border
Adding Text

  • Click "Customize"
  • Click the text tab
  • Drag the ABC button onto your project
  • Type your text in the text area where the ABC button was located
  • Use the toolbars above the text writing area to change the properties of the text (colour, size, placement, etc.)
  • To remove the text, click on the text box and click "delete" on the pop-up menu
Changing Backgrounds

  • Click "Customize"
  • Click on the backgrounds tab
  • Choose a background category
  • Choose a background and drag it onto the project
  • To remove the background, click on the background and click "delete" on the pop-up menu
Adding Clipart

  • Click "Customize"
  • Click on the clipart tab
  • Choose a clipart category
  • Choose the clipart object and drag the object onto your project
  • To remove the clipart object, click on the object and click "delete" on the pop-up menu
Ordering your calendar

  • Once you have completed your calendar, click "Preview"
  • Review your calendar by clicking on the cover, and each month from the list on the left side of the page, to ensure everything is accurate
  • If you are ready to order your calendar, click "Add to Cart"
  • Confirm your calendar is correct by clicking the "I verified" button
  • You are now in the shopping cart where you will see your order and pricing details
Creating photobooks

To create photobooks, follow the steps below.

  • Hover over, or click "photobooks" from the top menu
  • Choose printable cover or classic cover from the drop down menu
  • Choose your size
  • Choose your book type by clicking on the available options
  • Give your project a name (optional)
  • Click "create"
  • Select a theme category
  • Choose a theme for your photobook
  • Click "Next Step"
  • The "MY PHOTOS" tab displays your albums
  • Select the photos you want to use in your photobook from your albums, and drag them into the "DRAG YOUR PHOTOS HERE" area
  • Once you open an album, you can also click "Add all" to add every photo from the selected album
  • You can also click on the "Add photos" button to upload more photos to your existing albums, or to create a new album and add photos to it
  • Your photos will automatically be added to your book pages in the order they appear in the area where they have been selected
  • You can re-arrange the order of the photos by dragging them forward or backward in the photo display area to reduce your time re-arranging your photos within the photobook
  • Once you have selected all your photos, and optionally re-arranged them in the order they will appear in the book, click "Next Step"
  • If you wish to add your photos manually, page by page, do not select any photos from your albums, and click "Next Step"
  • You will be warned that some parts of your photobook may be left empty, and you will be asked if you want to continue, click "Yes"
  • For additional editing options, such as clipart and borders, click "Customize"
  • To replace a photo in a placeholder, drag another photo onto the same placeholder on top of the existing image
  • To add more photos to a page, drag a photo onto the photobook where there are no photo placeholders
  • To remove a photo, click on the photo, and click "delete" on the pop-up menu
Customizing your photobooks

Adding Borders

  • Click "Customize"
  • Click the borders tab
  • Choose a border category
  • Choose a border and drag it over the photo or text box for the border to apply
  • To remove a border, open one of the border folders and drag the remove button over the current border
Adding Text

  • Click "Customize"
  • Click the text tab
  • Drag the ABC button onto your project
  • Type your text in the text area where the ABC button was located
  • Use the toolbars above the text writing area to change the properties of the text (colour, size, placement, etc.)
  • To remove the text, click on the text box and click "delete" on the pop-up menu
Changing Backgrounds

  • Click "Customize"
  • Click the backgrounds tab
  • Choose a background category
  • Choose a background and drag it onto the project
  • To remove the background, click on the background, and click "delete" on the pop-up menu
Adding Clipart

  • Click "Customize"
  • Click on the clipart tab
  • Choose a clipart category
  • Choose the clipart object and drag the object onto your project
  • To remove the clipart object, click on the object, and click "delete" on the pop-up menu
Ordering your photobook

  • Click "Preview"
  • Review each page to ensure everything is accurate
  • If you are ready to order your photobook, click "Add to Cart"
  • Confirm your photobook is correct by clicking the "I verified" button from the pop-up menu
  • You are now in the shopping cart where you can see your order and pricing details
Creating Cards

To create greeting cards, follow the steps below,

  • Hover over, or click "cards" from the top menu
  • Select 5x7 or 4x8 photo cards from the drop down menu
  • You will be presented with several theme categories to choose from
  • Click on a category of interest, and the card designs will be displayed
  • You can also narrow your search by selecting portrait or landscape orientation, and you can select different sizes at any time
  • Select the card you wish to create
  • Choose the quantity/pack size for the card you have selected
  • Click "Customize"
  • Give your project a name (optional)
  • Click "create"
  • The menu on the left side lists the pages of the card, if the card has multiple pages
  • Select each page of the card, if applicable, and add your photos
  • The "MY PHOTOS" tab displays your albums, select the photos you want to use in your card from your albums, and drag them into the "DRAG YOUR PHOTOS HERE" area
  • To replace a photo in a placeholder, drag another photo onto the same placeholder on top of the existing photo
  • To add more photos to a page, drag a photo onto the card where there are no photo placeholders.
  • To remove a photo, click on the photo and click "delete" on the pop-up menu
Customizing your Cards

Adding Text

  • Click the text tab
  • Drag the ABC button onto your project
  • Type your text in the text area where the ABC button was located
  • Use the toolbars above the text writing area to change the properties of the text (colour, size, placement, etc.)
  • To remove the text, click on the text box and click "delete" on the pop-up menu
Ordering your card

  • Click "Preview"
  • Review your card to ensure everything is accurate
  • If you are ready to order your card, click "Add to Cart"
  • Confirm your card is correct by clicking the "I verified" button from the pop-up
  • You are now in the shopping cart where you can see your order and pricing details
Creating gifts

To create photo gifts, follow the steps below.

  • Hover over, or click gifts from the top menu
  • Select a gift category from the drop down menu
  • Click the product you wish to create
  • Choose your options, if required
  • Click "Customize"
  • Give your project a name (optional)
  • Press "create"
  • If presented, choose a theme for your product
  • Click "Net Step"
  • Choose your photos by clicking on one of the album choices displayed in the "MY PHOTOS" tab
  • Select the photo(s) you would like to use from the album you have chosen by dragging and dropping the photo(s) selected onto the image placeholders on the product
  • When the green border appears around the placeholder, your photo will be placed in the placeholder
  • To replace a photo in a placeholder, drag another photo to the same placeholder on top of the existing photo
  • For additional editing options for your product, such as clipart and borders, click "Customize"
Customizing your gifts

Adding Borders

  • Click "Customize"
  • Click the borders tab
  • Choose a border category
  • Choose a border and drag it over the photo or text box for the border to apply
  • To remove a border, open one of the border folders and drag the remove button over the current border
Adding Text

  • Click "Customize"
  • Click the text tab
  • Drag the ABC button onto your project
  • Type your text in the text area where the ABC button was located
  • Use the toolbars above the text writing area to change the properties of the text (colour, size, placement, etc.)
  • To remove the text, click on the text box and click "delete" on the pop-up menu
Changing Backgrounds

  • Click "Customize"
  • Click the backgrounds tab
  • Choose a background category
  • Choose a background and drag it onto the project
  • To remove the background, click on the background and click "delete" on the pop-up menu
Adding Clipart

  • Click "Customize"
  • Click the clipart tab
  • Choose a clipart category
  • Choose the clipart object, and drag the object onto your project
  • To remove the clipart object, click on the object and click "delete" on the pop-up menu
  • If you are ready to order your project, click "Add to Cart"
  • Confirm your project is correct by clicking the "I verified" button from the pop-up menu
  • You are now in the shopping cart where you can see your order and pricing details
Ordering your gift

  • Click "Preview"
  • Review your product to ensure everything is accurate
  • If you are ready to order your product, click "Add to Cart"
  • Confirm your project is correct by clicking the "I verified" button from the pop-up
  • You are now in the shopping cart where you can see your order and pricing details
How to Check Out

If you are ready to check out, follow the steps below.

  • Click the shopping cart icon
  • If you have a promotional code, enter it in the "enter promotional code" box; once you enter the code, click "apply" and the code will be applied to your order.
  • You can clear your cart by clicking the "clear cart" button.
  • You can delete products from your cart by clicking the trashcan icon on the right side of the item row.
  • If you are satisfied with everything in your cart, NOTE: we don’t have shipping options click the "next" button
  • Free Shipping to most Shoppers Drug Mart or Pharmaprix stores. Choose your store using the store locator and click "continue"
  • Enter your phone number at the bottom of the "review your order" screen
  • Click the checkout button
  • You have now successfully placed your order. Please take note of your order number
I am not receiving email from Shoppers Photo

Your Internet Service Provider (ISP) or email client may be using filters to block email and this may be affecting the receipt of email from Shoppers Photo / Fujifilm Canada (or Pharmaprix Photo / Fujifilm Canada on the Pharmaprixphoto site). If you believe this is happening, please consult the help section related to your email program below or contact your ISP directly to see how to relax or remove the settings that filter or block email. This will ensure that correspondence from Shoppers Photo will be accepted.

If your provider is Google Mail:
  1. Click "Contacts" on the left
  2. Click the "New Contact" icon on the top left hand corner
  3. Add details
  4. Click on "Save" at the top
If you are using Outlook 2003 to view your e-mails:
  1. Open the email message 

  2. On the toolbar at the top, click on "Safe Lists", then on "Add Sender's Domain (example.com) to Safe Senders List"
If you are using Outlook 2007 to view your e-mails:
  1. Open the email message
  2. On the toolbar at the top, click on "Safe Lists", then on "Add Sender's Domain (example@example.com) to Safe Senders List"
If your provider is Hotmail:
  1. Open the email message
  2. Click "Save Address" at the top of the message header
If your provider is Yahoo:

  1. Open the email message 

  2. Click "Add to Address" icon
  3. The name and email address from email are pre-populated in the "Add Contact" pop-up. Verify that the information in these fields is correct. 

  4. Click "Save"
If your provider is MSN
:
  1. Mark the tick-box on the left of the email message
  2. rk the tick-box on the left of the email
If your provider is AOL:
  1. Open the email message
  2. Click "Add to Address" icon 

  3. The name and email address from email are pre-populated in the "Add Contact" pop-up. Verify that the information in these fields is correct. 

  4. Click "Save"
Frequently Asked Questions

Which Internet Browsers can I use?

  • This site supports Internet Explorer 11 and above, the latest versions of Firefox, Safari, Microsoft Edge and Google Chrome. For mobile devices, minimum versions of iOS 7, Android 4, and Microsoft Windows Phone 8.1 are supported.
Why do I have to register to use the site?

  • Registration is necessary to place an online order using this site. Please be assured that we only use your information to provide you with the best possible customer service. We do not share any of your information with any third parties.
I forgot my password - How do I get a new one?

  • Click here to start the process for retrieving a new password for your account. We will email you a link to reset your password,
I entered the wrong password in Facebook and now I am seeing my home page instead of my photos. What do I do?

  • If this happens, close the Facebook window and click on the "Facebook Import" button again and log in with your username and password. You can then select pictures from your albums.
Do I earn Shoppers Optimum points on my photo purchases?

  • In the shopping cart, we will inform you of how many points you could earn. Your OPTIMUM account will be credited with any eligible points when you pay for your items at the store.
Can I edit my photos before ordering my prints?

  • From inside an album, click on the edit (pencil) button under the photo to launch the photo editor.
How do I rotate photos in My Album?

  • Inside your album, move your mouse over the image you wish to rotate, and click on the edit (pencil) button. In the editing screen that appears, you can rotate your image 90° clockwise, or counter-clockwise, using the rotation buttons to the right of the image. Once you have made the appropriate rotation, click the SAVE button at the bottom of the page. Note that you can save and replace to overwrite the original image or save as a copy to keep the original unedited version as well as the newly edited version of the image
What is cropping?

  • Simply put, cropping lets you pick the best part of the photo you want to print. When you are cropping your pictures, make sure you think about whether you want the photo to be printed in landscape or portrait orientation. See below for orientation examples. The most common Print Sizes (in inches) are 4X6, 5X7, and 8X10.
How do I know if my prints are suitable to print?

  • We want to make sure that you are happy with your printed product. We analyze every photo to see if it is a suitable image size for the specific product you are creating. If the photo is too small for the desired product, we will display the symbol on your photo. You can still print the product you have chosen but be aware that for the best results, you should use a larger image.
How long is my project kept on the website?

  • We will keep your photos, and any projects you have worked on, for 90 days on the site to give you time to share with friends and family. You can extend this time by an additional 90 days by changing or re-ordering your product,
Will you notify me before removing my project?

  • We will email you at the address you use to log into the website well in advance of us removing any of your projects from the site.